february 2024

Spears in a market that reads them in a second language

Compacted three-sentence emails travel to the Gulf. Deliberate imperfection does not. What we kept from the method, and what we replaced.

cold emailjustin michaellocalisationwhatsapp

The second half of what we took from Justin Michael is his email doctrine. Where the call framework is about refusing the junior position, the email doctrine is about compression: a one to three word subject line, three sentences, one ask. He calls them spears, and the follow-ups bumps.

We ran it. Most of it survived the journey. Two parts did not, and the reasons are specific to selling here.

What travelled

Compression. Three sentences beats nine, everywhere, and it beats nine by more in a market where a large share of your recipients are reading English as a second or third language. A long paragraph in a second language is not read carefully. It is scanned for the ask, and if the ask is in sentence six it is not found.

One idea per message. Pain, then relevance, then the ask. The discipline of refusing to mention the second feature is the hardest thing to teach a rep who has just learned the product and wants credit for knowing it.

The bump. Short replies to your own message, at irregular intervals, rather than a scheduled sequence of new emails. This works because it reads as a person following up rather than a system executing. It works here in particular because inbox behaviour in this region is bursty: a buyer clears three days of mail in one sitting, and a thread with three short replies at the top survives that clearing better than three separate messages do.

What did not

Deliberate imperfection. The method suggests that slightly broken formatting and even grammatical mistakes can test better, because polish reads as automation. In a market where your recipient may be reading in a second language and where the sender is a foreign company nobody has heard of, errors do not read as human. They read as a scam, and there is a lot of genuine fraud in this region's inboxes for them to be confused with. We stopped.

Subject lines of one word. "growth" as a subject line is a pattern interrupt in an American inbox. In an inbox that receives forty pieces of unsolicited mail a day from across four continents, a one-word subject is indistinguishable from the rest of the noise, and it strips the one thing that earns an open here, which is specificity about who you are and why this company. Ours run four to seven words and name something concrete.

The channel the doctrine does not cover

The bigger adjustment is not about email at all.

For a large part of the buying population here the decisive channel is WhatsApp. Not as a novelty and not as a fallback: as the place where business is actually conducted, including with people senior enough to sign. A spear that lands in an inbox and gets no reply, followed by a two-line message on WhatsApp referencing it, converts at a rate that makes the email look like the introduction it is.

That changes the shape of the sequence. Email carries the substance, because it can be forwarded internally and because it creates a record. The message that gets the substance read is somewhere else.

The honest summary

We adopted a method built for a particular market and kept about seventy per cent of it. The parts that survived are the ones about human attention: compression, one idea, persistence that reads as personal. The parts that did not are the ones that relied on cultural assumptions about what a normal email looks like.

That ratio is roughly what we would expect from any imported playbook, and it is the argument for running one properly before deciding which parts to change. You cannot tell which thirty per cent to replace until you have run the whole thing badly enough to feel where it grinds.

Sources: the Justin Michael Method, our own campaign records
book_a_call